Got Any Talking Skills Call Centre Boy??

Half of this country's youth is employed in call centres.. BPO or whatever..I don't particularly care about the whole situation ( i know neither do you, so don't pretend !) except when I call somewhere and I'm put on hold by an answering machine to talk to a  "customer CARE representative".

I've always had to call either Airtel, Just Dial, Tata sky or Sony etc and needless to say people on these lines have been really nice..i say a big THANKS to their HR departments who have taken out the time to give their phone people good training sessions. Seriously, they  BREATHE courtesy ! Its  their job to "care"..or well at least to pretend to care..I'm kool even if the customer "care" dude is  pretending ..but just till the time I DON'T find out about it. Because the thing is, if I know you are pretending that means obviously you suck at your job which in turn means that you won't be able to resolve my problem..WHICH my dear call centre boy, would mean that I wasted time, money and energy on someone who is well lets say..useless!..and if that won't make me ( or any other customer) angry then I wonder what would.. :o

So well, I experienced a similar situation today. I got my laptop fixed yesterday from this very professional firm in Gurgaon, (not taking any names)...and today the the problem in my laptop recurred..so obviously I was like WTF! I called their toll free number and complained. But this idiot is answering me with HMMMs and asking really dumb question like "did you restart your computer?"..i mean.. HELLO!!..who won't!??!?!

NOT once did he say " I'm sorry for the inconvenience" or "we will resolve your problem asap" or anything of that sort.. didn't even pretend that the company he works for is responsible for distressing me..  he had totally forgotten the golden rule of sales "the customer is ALWAYS right"..instead he was blaming me for the fact that his techie screwd up my laptop further!!.. GOD!!..I HAD to gave him a good piece of my mind
(still no sorry)..then, before hanging up I casually asked him " as a representative shouldn't you atleast apologise for the inconvenience your company is causing me? " and hes lyk " OK.." and hung up !..can you imagine?!?!

well..some customer "CARE" I tell you..Basic Ps & Qs.. not so difficult!!..I'm sure he bunked all employee improvement classes & training that these BPO chaps have to go through..or maybe his supervisor was screwd up in the head to hire an idiot like him!..two words--PURELY PATHETIC!..

I didn't wanna defame the company as other people working their have not forgotten their courtesy and the service is mostly satisfactory. Do share if you've had any such experience or just have something on your mind !

Love
TM